Returns & Exchanges
We want you to feel confident and beautiful in your Grace Loves Lace garment, which is why we offer a straightforward return process for our ready-to-wear collections and accessories. Please note that due to their unique nature, all made-to-order bridal gowns are final sale and cannot be returned.
Check Eligibility
Ensure your items are in original condition, unworn, and with all tags attached within 14 days of receiving your order.
Initiate Your Return
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Pack and Ship
Securely package your items and use the provided prepaid shipping label to drop off your package at any authorized carrier location.
Refund Processing
Once our quality control team inspects and approves your return, your refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing